Email INTERNAL ERROR
If you are getting the error message below, the most likely cause is that you have lost your connection between Adviser CRM and your Email Account, which is usually (but not always) caused by a user changing their password to their email account.
{"code":"INTERNAL_ERROR","details":0."message":"Error occurred while fetching the email configuration. ","status":"error"}
- What you need to do is check to see whether your email account is still connected and/or;
- Deactivate your email and reconnect it
See the instructions below for Microsoft 365 and Gmail/Google Workspace Users.
Unable to connect Office 365 to Adviser CRM (invalid credentials error)
Unable to connect Adviser CRM to your Gmail or Google Workspace Account
Error when trying to read emails
Unable to open email in Adviser CRM
How to Deactivate your current email account connection
Please review the above articles for a solution and if you are still having issues, please let us know.
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